Ultimate speed SupportHost

Ultimate Speed

We use the last technologies like PHP7, MariaDB, SSD Disks and top notch hardware to make sure your website is always fast.

We only deploy high performance servers in a state of the art datacenter with all safety systems in place to ensure the stability of your website.

The number of account per server is limited based on the resources used per account to avoid overloading a server and to maintain your website's performance at the best at every moment of the day.

Satisfaction Guaranteed SupportHost

Satisfaction Guaranteed

We don’t want a client who is not satisfied with our services!

That’s why we offer you 30 days Satisfaction Guarantee. If you’re not happy with our services you can have your money back, no questions asked.

Check our Terms of Service for further details.

Uptime Guaranteed SupportHost

Uptime Guaranteed

We want that your website is always online, and fast.

We guarantee an uptime from 99.5% to 99.9% according to the plan you have.

If we don’t mantain our promise you’ll get back the money for the month. It is in our best interest that your website is online, you can trust us!

fast support guaranteed SupportHost

Fast Support Guaranteed

We do everything possible to make your life easy!

Phone support and fast email support (guaranteed in 8 hours).

Is there something you can’t do? Just contact us. We’ll give you a speedy solution at your earliest convenience, or we’ll write a tutorial just for you (our famous “tutorial on demand”). This guarantee only applies to the support department.

Peace of Mind

Whrn you host your website with SupportHost you can focus solely on your business. We will take care of your website and keep it always online!

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Constant Monitoring

All our services are monitored every 5 minutes and in case something happens all our technicians gets a notifications about the issue.

We usually solve problems before the clients can even contact us, way before the problem affects many of your customers.

Always have a plan B ready

We always maintain a daily and a weekly backup for every account, to be able to restore your website in minutes in case something happens

If you wish we can maintain more backups for your account, contact us for a custom solution

The hosting account Grows with Your Website

You can upgrade to a more powerful hosting account once your website grows. And you pay only the difference, not the full price

The upgrade process is instantaneous and will happen with no downtim. You can move from one account to the other from inside the client area

Secondary MX

If for any reason the server has a problem, the emails will continue to be received by 2 different secondary servers, and they will be sent to you as soon as the server comes back online.

We are the only provider offering a Secondary MX for free

based on support SupportHost

Based on Support

Support has always been our strength. We are available to help you day and night

Always Online

Our staff is online 24 hours a day, everyday. You can write us on New Year's Eve or any other day and we will be here to help you

All the communications are through our ticket system, this way our support technicians can see the whole conversation history to better help you

Always Under Control

All our services are monitored every 5 minutes and in case something happens all our technicians gets a notifications about the issue.

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We Solve 100% of the Problems

No matter what the cause of the problem is, we are here to help you and resolve. If it's a server-side problem, we'll take care of it

All you have to do is to open a support ticket from the client area and you will receive a resolutive answer in a very short time. We answer 90% of the tickets within the first hour.

No Contract

With us you don’t have any contract! You can decide to stop paying whenever you want or move to another provider. Before the expiry date we send you a reminder email so you decide if you want to keep using your services or not.

No Complicated Procedures

Some providers make their procedures impossible, requesting documents via fax or email, or requesting you to open a ticket that will take ages to see an answer. With us you can do everything via the clientarea, and if you have to open a ticket you’ll get a very quick answer.

Tutorial On Demand

Not able to perform a certain operation? Check our tutorial and if what you’re looking for is not there request a new tutorial from us. We’ll create it in the next 48 hours and send you the link so that you will be able to perform a certain operation.

Free Privacy Protection

Not everyone is offering Privacy Protection for free. Domain registrant’s data are public, but you can protect your personal data for free.

Domain Included in price

If you buy a web hosting service for at least one year the domain is included in the price This applies for every subsequent year as long as you renew your hosting plan.

cPanel

On all our server we use cPanel, the most used panel in the web hosting industry. Simple, intuitive and feature rich.

Instant Activation

As soon as we receive your payment our software performs a fraud check. If there are no problems the services you ordered will be activated instantly. Your account will be ready in a just a few minutes

75€ AdWords Coupon

With all our services you can request a 75€ AdWords Coupon. Request it to our administration department. Google terms and condition apply

Free Transfer

Do you already have a website? Escape to SupportHost and we’ll manage the file transfer for free. And you’ll get 2 months of free hosting.

shared hosting and security

Security

Every single account is completely isolated from the other accounts for maximum security. On our servers we use a custom chroot isolation technology. With this solution, even if an account is not secure (it has a vulnerable application installed on), all other accounts on the same server can’t be attacked via the web server or cron as in a regular shared environment.

This make us one the safest hosting providers, you can relax knowing that your website is hosted on one of the most secure platform on the market.

Antivirus and Antimalware

We use ClamAV (Clam AntiVirus) on all our servers to be able to identify viruses and malicious code to quarantine it and keep your account safe. We also use it to scan all the emails to avoid the risk that our customers may receive viruses.

Also on all the servers is installed CXS (ConfigServer eXploit Scanner), a professional tool that scans all files in real time (ie when they are uploaded to your account). CXS is able to delete or quarantine files that contain malicious code or that are commonly used to send spam, preventing them from being run on the server.

Antivirus and Antimalware
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