Traceroute is an utility that records the route between your computer and the server where your website is hosted.
To do a tracerout with a Mac follow this steps:
- open mac terminal (applications -> utility -> teminal)
- write “traceroute” followed by the name of your domain (ex: traceroute domain.com) and press enter
Take a screenshot or copy and paste the result in a txt file and attach it to our support
If you want to send a traceroute with windows click here