If you have a problem on your website you can restore a previous backup. We always do our best to have at least 2 working backups, but unfortunately we cannot guarantee it (they almost always are).
If you want to restore a full cPanel backup it is necessary to have root access, so you have to ask us via support ticket. This operation might come with a fee.
If you want to restore a partial backup you do it using the Backup wizard in the cPanel
This also represent an alternate method to backup your account from the one described in this other tutorial. In the right side of the screen you will see a button to restore the backup
now you have to decide what kind of backup you want to restore and click on the related button, then upload your backup file following the instructions on the screen.