You may all have seen the 500 error while trying to access a website. If – on the other hand – you happened to see it today for the first time, here are some of our tips and explanations. Error 500, why it happens and how to solve it The error 500 appears when browsing
The first thing you have to do is to double check you’re using the correct password and the the Caps Lock is off. If you try more that 5 times in 5 minutes your IP will be blocked by our firewall. If you forgot your cPanel password you can reset it following this tutorial.
If you see your website offline, but it is online if visited from another connection (from example from your 3g smartphone connection) most likely your IP address has been blocked. To protect our client’s accounts our servers have a firewall. Once a given Ip address tries to access to services (like cpanel, email using a
We have an uptime of 99.9% or above Most likely your website is online, but offline for you. Is it possible that your IP has been blocked by our firewall. The first thing you should check if the website is really offline using this service: http://www.downforeveryoneorjustme.com/ If the website is offline only for you please
Our servers refuse too many connections from the same IP or for the same account. If you’re uploading a large number of files try closing your FTP client and and start again, or use the “FTP Connections” tool inside cPanel to close some connections. You should also double check that your client is set to
If your website shows a white page it’s possible that the problem is due to a plugin that creates an error or one or more missing files. The best solution is to check the LOG (clicking on the cPanel function) or disable all plugins (eliminating the files).
If visiting your website you can only see some advertising, it is possible that your domain has expired. Contact our sales department and check the article domain restore for more info. Right after the expiry date the registrar edit the domain nameservers with theirs, after we renew the domain it may take a few hours before
If you’re using a CMS or another php script the first thing you may want to do is to enable cache. Cache reduces the server load and increase loading speed. You can also improve the speed of your website using an optimisation tool. We recommend Page Speed, available for chrome e firefox. Before opening a
A 4040 error means that the user requested a page that does not exist on the server. This is usually due to a wrong url or a file that has been removed or renamed. In case you wordpress website shows a 4040 error on all pages, but the homepage works the problem is probably depending