Pre-Sale Info - SupportHost

Pre-Sale Info

In this article, let's explore how website migration is done on SupportHost. If you decide to switch hosting, you can […]

Pre-Sale Info

Website transfer

If you decide to change hosting and move to SupportHost, we will take care of the website and email transfer. […]

Pre-Sale Info

Do you provide a staging tool?

With all of our hosting plans we offer a free staging service. Creating a staging version of your site is […]

Pre-Sale Info

Are prices VAT included?

We only charge VAT to private customers residing in Europe. For merchants and freelancers who have a VAT number regularly […]

Pre-Sale Info

Where is SupportHost?

SupportHost is a distributed company that operates remotely, at different locations, with its registered office in Estonia. On the market […]

Pre-Sale Info

Do you offer a backup service?

With all our shared hosting plans, semi-dedicated, reseller, CMS hosting and dedicated solutions we provide an automatic backup. Let's see […]

Pre-Sale Info

Do you offer a free SSL certificate?

Yes, we at SupportHost offer a free Let's Encrypt SSL certificate on all our web hosting plans: shared hosting, semidedicated […]

Pre-Sale Info

How long does it take to activate my hosting account?

Hosting activation times may vary depending on the type of product purchased. Once you have made your payment, you will […]

Pre-Sale Info

How to have a free domain with SupportHost

With all hosting plans SupportHost offers free domain for life. Just choose one of our plans from shared hosting, semidedicated […]

Pre-Sale Info

Supported scripts on SupportHost

Most of the common scripts are compatible with our hosting services. We offer some hosting services with pre-installed scripts: WordPress […]

Pre-Sale Info

How we transfer your website

When you order the transfer of your domain our system opens a ticket asking if you want to transfer your […]

Cookie	Duration	Description
_dc_gtm_UA-*	1 minute	Google Tag Manager cookie for controlling the loading of a Google Analytics script tag.
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_GRECAPTCHA	5 months 27 days	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other".
PHPSESSID	session	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
promocode	Until the coupon code expires, maximum 1 year	This cookie is set when you visit a page via a link that includes a discount code. The name of the discount code is remembered to remind the user that they can get a discount on the service.
RefID	90 days	This cookie stores the ID of the referral that sent the friend so that if the customer places an order within the next 90 days following the referral, the referral receives a gift for it.
user_currency_pref	11 months	This cookie is set to remember the user's currency.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
WHMCSAffiliateID	90 days	This cookie stores the ID of the affiliate that made the referral so that if the customer places an order within the next 90 days following the referral, the affiliate receives a commission for it.
WHMCSInstanceID	session	This cookie stores the unique session ID for each visitor and enables variables to pass between page loads. The cookie only contains a reference to a session on the web server. The user's browser won't store any personal information.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.

Cookie	Duration	Description
cf_chl_*	1 hour	This cookie is used to check whether the Cloudflare Edge server supports cookies.
cf_chl_prog	1 hour	These cookies are used by Cloudflare for the execution of Javascript or Captcha challenges. They are not used for tracking or beyond the scope of the challenge.
cf_chl_rc_ni	1 hour	These cookies are for internal use which allows Cloudflare to identify production issues on clients.
cf_chl_seq_*	session	These cookies are used by Cloudflare for the execution of Javascript or Captcha challenges. They are not used for tracking or beyond the scope of the challenge.
pvc_visits*	1 day	These Cookies are used by Posts View Counter plugin to count visits to specific posts, pages and tutorials.
WHMCSLinkID	364 days	This cookie remembers the link the visitor followed to get to our website, and the system uses it when receiving an order, to be able to associate the conversion with a link to be able to provide stats.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__stripe_mid	1 year	This cookie is used to prevent credit card frauds.
__stripe_sid	1 year	This cookie is used to prevent credit card frauds.
WHMCSUser	364 days	This cookie is used for the remember me functionality of the client area. The system only sets it if a client chose to have the system remember their details, ensuring that they don't need to log in multiple times. It is persistent and lasts for 365 days, or until logout.