We have recently introduced some new features for our clients.
We try to improve our services day by day and that’s possible thanks to the help of our clients.
All the news we’ll talk about today have been, in fact, applied following our clients’ suggestions.
You want to help us improve the service we offer or do you have suggestions? Just contact us and we’ll value your opinions and, where possible, we’ll use your advices to improve our services.
Up until now we kept 2 backups per account on an external server. There were 2 backups for each account: a daily and a weekly backup.
But, from now on, we’ll keep 30 daily backups for each account, guaranteeing a greater safety. In other words: if a client’ site has some kind of problem, and the client only realizes it when it’s too late, we will most likely have a functioning backup made over the last 30 days.
Moreover, up to the first few days of January 2019, the restore had a cost 20 euros for any type of account. From now on, instead, the semi-dedicated hosting plans, the prestashop hosting, the magento hosting and the reseller hosting all offer two free restores per month. As for the cheaper plans we are, unfortunately, not able to offer a restore service for free.
No more late fees
We used to, up to now, charge a late fee to all the late payments regarding the invoices, due to all the hard work done to recover an expired account. 5 days after the due date of the invoice we used to add an arrear equal to the 10% of the total of the invoice, with a minimum of 5€.
Since we have automated the procedure for the recovering of an expired hosting account, it was possible to completely eliminate this late fees. But, of course, a late payment still implies the automatic suspension of the service.
Late Domain Renewal
Every registry has its own rules, but all of them, more or less, follow the same procedure. The day after the expiry date the domain is put offline (it only shows some ads) and it’s set on a “grace period” status.
During the grace period the domain can be renewed with no additional costs. After some days (depending on the extension) the domain is set on “redemption period”.
If the domain is put on “redemption period” there are some extra costs for its restore. You can find further information about this process following this tutorial.
This process wasn’t automated yet, meaning that the client would pay the renewal without any fee, and then a second invoice was manually sent with the restore fees. The system now adds the restore fees the moment the domain is put on redemption period. This way all the process is automated, so both our clients and our operators won’t waste any time.
We reviewed and improved some of our tutorials. Every tutorial now gives you the chance to vote. If your vote is negative you’ll be asked to leave a comment (which will be absolutely private).
The comment you leave will be directly sent to the author of the tutorial, so that he can correct it (or make it clearer) based on your suggestions. We will update the tutorials in 1-2 business days and, if you leave your email inside the comment, we will write you to notify that the tutorial has been updated as you requested.