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What Our Clients Are Saying About Us
I requested domain transfer and site in WordPress and was completed on schedule. The availability and speed in responding to my requests was impeccable. (translated from italian with Google Translate)
For over two years I have been a client of SupportHost.it. I always found an answer, in a very short time. Their support, sometimes within half an hour, sometimes even in the middle of the night, goes far beyond what they are required to provide as a service. Always available, always attentive, always courteous. (translated from italian with Google Translate)
We were no longer satisfied with the old shared hosting, so we decided to "move". After a few months we can only join the group of satisfied customers: competent people, quick responses and competitive prices. (translated from italian with Google Translate)
After discovering it, we are transferring many sites to this magnificent company that works with excellent servers and a great graphical interface and a valid assistance often active even at night time rascal stuff! (translated from italian with Google Translate)
We have been customers for several years, they have always guaranteed timely support and technical skills that meet every situation. Excellent hosting service, recommended !!! (translated from italian with Google Translate)
Exceptional support and everything you need for professionals and amateurs, and icing on the cake: EVERYTHING IN ITALIAN ... EVEN THE ASSISTANCE. (translated from italian with Google Translate)
My two blogs were on SiteGround and with great pleasure I see that SupportHost is superior both for efficiency in terms of assistance and attention in the comparison of the customer, and as regards speed is equal to that of SiteGround with the dedicated Geek and Ip plan (now on WordPress Hosting 2). I hope your service does not change over time! (translated from italian with Google Translate)
We use ClamAV (Clam AntiVirus) on all our servers to be able to identify viruses and malicious code to quarantine it and keep your account safe. We also use it to scan all the emails to avoid the risk that our customers may receive viruses.
Also on all the servers is installed CXS (ConfigServer eXploit Scanner), a professional tool that scans all files in real time (ie when they are uploaded to your account). CXS is able to delete or quarantine files that contain malicious code or that are commonly used to send spam, preventing them from being run on the server.
Our Magento hosting is always fast. We only use top notch hardware. Our servers have CPU 1x Intel® Xeon® E3 1240 V6, 64 GB of RAM and SSD disks to give your website maximum speed.
We limit the number of accounts per server. The limiting factor is not the disk space or monthly bandwidth but the effective resources used by every account. This way we can avoid a server being overloaded.
On every server we have a monitoring service installed to avoid a single account creating problems for the whole server. This way if there are issues the server only blocks one account (the one that is creating problems, sending an email to our staff and to the client) thus preventing overloading the server and always maintaining peak performance.
Every account is completely isolated from the other accounts for maximum security. On our servers we use a custom chroot isolation technology. With this solution, even if an account is not secure (it has a vulnerable application installed on), all other accounts on the same server can’t be attacked via the web server or cron as in a regular shared environment.
This make us one the safest hosting providers, you can relax knowing that your website is hosted on one of the most secure platform on the market.
Buying an hosting account with an annual payment term (or longer period) you have the right to use our free migration service. We are moving clients from other providers daily, during the transfer the website will always be online. Switching web hosting provider has never been so easy.
With SupportHost you’re never alone. We’ll answer your requests days and night to solve problems. We guarantee an answer in the first 8 hours, but we manage to answer 90% of tickets in the first 2 hours. If you need help you can also request a callback and we’ll call you when you prefer.
All our servers employ security rules that recognize most common CMS attacks and automatically mitigate them. This way we can stop abuser and eliminate the possibility for them to hack your website. We setup various mod_security rules with the intention of blocking bruteforce attacks, xmlrpc attacks and the similar
Frequently Asked Questions
With SupportHost the domain is always included in price. Even when you renew your account.
We don't like bad surprises, and even less we like to give them to our customers. That's why we decided to offer clear prices and above all not to increase the price at renewal like most providers do.
The price you see above is the price you pay. Not a penny more. We want our service to be easy to use, and we want to make your life simple even before you can become our customer.
If you continue with the order you will not pay a penny more than the price shown on this page. No surprises.
This is a question that cannot be answered in an exact way, but we can give you an idea.
The number of monthly users is limited by two factors:
Let's start from the simplest case. If you have a static site in HTML your site will not consume resources (for dynamic sites in PHP the server must do some calculations to generate the code of the page and this consumes resources such as RAM, CPU, IO and Processes). However, it will consume traffic, if for example a page of this hypothetical site weighs 2MB and your plan has 20GB of monthly traffic you can receive 20000 page views within a month before reaching the limit.
You could of course reduce the weight of the images, activate gzip compression, and minify the code of your page to reduce the weight of the web page and increase the number of pages that can be viewed monthly.
What if I have a dynamic website instead?
Now let's see another example, completely the opposite. You are using a CMS on your hosting account. For various reasons you have decided that you want to use different plugins, and you find yourself with many plugins installed and indispensable, maybe some not programmed at best and that consume more resources than they should.
In this case the server will have to perform calculations every time a user visits your page to generate the HTML code. It is impossible to predict how many resources your website consumes since each plugin is different and performs different calculations. One thing is certain, in this case it is more likely that with a peak of visits your site exceeds the resources rather than the monthly traffic.
Obviously this can be overcome (thus increasing the number of visits that the same plan can support in a month or at a given time) by minimizing the number of plugins, and optimizing the CMS to the maximum, for example using a cache plugin among other things.
Basically it is not possible to predict the number of monthly visits when each site is different and has different needs. But what you can do is take the plan with the lowest resources (thus saving money) and monitor the consumption of resources through our control panel, and perform an upgrade to a higher plan if and when you will need it.
With our hosting services we give you the possibility to modify your PHP configurations so that you can configure your hosting account according to the needs of your website. The main scripts are compatible, we tried to draw up a list, but if you do not find what you want to use contact us and we will check the system requirements to inform you about their compatibility with our hosting service.
Among the most common ones:
Joomla, WordPress, Drupal, Opencart, Prestashop, Magento, phpbb, smf, mybb, moodle
If you are not happy with the service we offer you can have your money back within 30 days of purchase without us asking you any questions.
If you simply want to try it out, we offer a free 14-day trial on a subdomain (the purple box below the price table) and you can decide without obligation whether to keep it or let it expire.
On our accounts we support different PHP versions. You can select your preferred one using our graphical interface.
You can also customize PHP options editing the php.ini file (for security reasons some options are limited).
At the present moment the following versions are available: 4.4 / 5.1 / 5.1 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3
All you have to do is to order the hosting plan that you think is best for you, if you want you can contact us and we will be happy to help you with your choice.
Start the purchase process indicating that you want to transfer your domain, enter the auth-code (a migration code also called EPP-CODE or password of the domain you need to request from your current provider) and proceed with the payment.
While activating your account the system will open a ticket asking you for your access data to the old provider (which you will have to provide if you want us to take care of the migration of your website for free). We will take care of the rest.
We only use top-notch servers with 64GB of RAM and SSD disks to guarantee maximum performances for your website.
The speed of a website, however, depends not only on the server, but also on how the website is structured.
If you optimize WordPress the right way, you can achieve loading speeds of 600ms at peak times and average loading times of 1.2 seconds, as demonstrated in the article linked below.
We always maintain a good reputation for our IPs blocking sites that do not comply with our terms of service and rules of good conduct such as maintaining pirated material or hosting pornographic sites on our servers.
We ensure that the reputation of our IPs is always excellent.
In addition, the speed of our servers is viewed favourably by Google, which is known to give relevance to the speed of the website when deciding who to pick up and who not in the SERPs (search results).
You can switch from one plan to another at any time, paying only the difference and without any downtime. And if you switch to a cheaper plan we will credit the difference as a user credit that will be used automatically to pay future invoices.